Account Services

Your Debit Visa® Card has no annual fee and lets you:

• Make purchases anywhere Visa® is accepted—online and in person.
• Turn your card on or off in Online Banking or the Mobile Banking app if it’s lost, misplaced, or if fraud is detected.

It also gives you access to your checking, statement savings, or money market accounts and can be used at ATMs displaying SUM, NYCE, CIRRUS or VISA® program logos worldwide* to:

• Make deposits (at bankHometown ATMs only)
• Make withdrawals worldwide
• Obtain account balances
• Transfer funds between accounts

Ready for yours? Instant-issue cards are available at all offices!

*Not responsible for surcharges or fees imposed by other banks, ATM operators and/or any networks.

If you believe your bankHometown account has been compromised, please contact us so that we can take appropriate action.

• Turn your debit card on or off if your card is lost, misplaced or if fraud is detected. Visit the Service Center in Online Banking to get started.
• bankHometown will NEVER call you asking for account or personal information. If you ever receive a phone call like this, do not give out your information and please notify us right away.
• To report a lost, stolen, or compromised bankHometown debit card during normal business hours, call our Customer Care team at 888.307.5887. After business hours, please call 1.844.293.6292. If you are calling from outside the United States, please call 614.564.5105.
• Debit card Restricted Areas: debit card transactions will NOT be authorized for the following areas: Algeria, United Republic of Cameroon, Egypt, Ivory Coast (Cote D’Ivoire), Jordan, Mozambique, Senegal, Zimbabwe, Angola, Benin, Morocco, Nigeria, South Africa, United Republic of Tanzania, Libya, Cuba, Iran, Sudan, North Korea, Azerbaijan, Cyprus, India, Malaysia, Philippines, Romania, Thailand, Turkey and Tunisia.

The debit cards we issue are protected by fraud prevention service, a service that helps to prevent debit card fraud. Turn your debit card on or off if your card is lost, misplaced, or if fraud is detected. Visit the Service Center in Online Banking to get started.

Learn More

• Available in English or Spanish
• Account Information: Obtain current balances, mortgage balances (principal and escrow), certificate maturity dates and terms, amount of next payment due and current interest rate on your account.
• Transfer Funds: Need money for unexpected expenses? Anytime, anywhere, you can transfer money to your account. Just enter your PIN and transfer information.
• Loan Payment: A quick and easy way to make payments!
• Tax Information: Want to know how much interest you earned this month, this year or last year? How about the interest you paid on your new mortgage or refinanced loan? It’s all available at the touch of a button!
• History Information: Balancing your statement and need more information? You can easily get up-to-the-minute information on your last checks cashed, last deposits or withdrawals and last direct deposits.
• Other Features: You can also use the Bank by Phone toll-free number to make Telephone Banking PIN changes and confirm your line of credit or cash reserve.

First-Time Customers:

To get started with 24-Hour Telephone Banking for the first time, follow these steps:

• Have your account number(s) handy, which can be found in Online and Mobile Banking, your bank statements, checks, or loan bills.
• Call Customer Care at 888.307.5887 to establish a PIN.
• Dial the 24-Hour Telephone Banking number at 888.826.1120, press 1, enter your temporary PIN, and follow the simple instructions to change your PIN.

Returning Customers:

Dial 888.826.1120 and follow the simple instructions.

You’ll hear the following main menu:

1. To access your account
2. To hear current office hours
4. To report a lost or stolen card
5. To leave a message for Customer Care
0. To transfer your call to Customer Care

At any time during your call, press zero to speak with a member of our Customer Care team during normal business hours.

Additional Tips:

• FOR SECURITY REASONS, NEVER DISCLOSE YOUR PIN TO ANYONE, EVEN IF THEY’RE LISTED ON YOUR ACCOUNT.
• If you forget your PIN, please call Customer Care at 888.307.5887 for assistance.

Receive $50 when your friends and family bring this referral slip to any bankHometown office, open a new checking account, and take the steps below within 90 days of account opening:

1. Enroll in eStatements and make a minimum of $1,000 in aggregate direct deposits
   OR
2. Enroll in eStatements and conduct a minimum of 25 debit card transactions of $10 or more

The Refer-A-Friend bonus is available when referring new checking account customers only. The referred person (Friend) must be a new checking account customer to the bank. The referring person (Customer) must be the tax owner on an active checking account that is in good standing at the time the referral is made. The tax owner must be at least 16 years old at the time the referral is made to qualify for the bonus. By participating in this program each party (Friend and Customer) may be aware that the other is a customer of the bank. The Customer can receive up to 5 referral bonus deposits (totaling $250) per calendar year.

The $50 bonus will be credited to the Customer’s account after the Friend opens a personal checking account, provides the
Customer’s name at account opening as the referrer and meets the $50 bonus criteria below.

The Friend must be enrolled in eStatements AND have a minimum of $1,000 in aggregate direct deposits posted to the account OR enroll in eStatements and conduct a minimum of 25 point of sale (POS) debit transactions of $10 or more posted to the account within the first 90 days of account opening.

If achieved, the $50 bonus will be credited to the Customer’s account by the last day of the statement cycle following the 90th day the Friend’s account was opened provided both the customer and friend accounts are still open and in good standing at the time of payout.

This is a limited-time offer and subject to change anytime without notice. Bonus payouts may be 1099 reportable. Employees are not eligible.